Shipping policy

Thank you for shopping with PullVerse. We are committed to processing and shipping your order as quickly and securely as possible.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are processed within 1–3 business days after payment has been successfully received.
During product launches, holidays, promotions, or other periods of high order volume, processing times may be extended.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

PullVerse ships to customers in many countries worldwide. Shipping availability may vary depending on local carrier services and import regulations.

If we are unable to ship to your location, you will be notified before your order is processed.

Estimated delivery times begin after your order has been processed.

These estimates are provided for reference only and are not guaranteed.

Shipping charges are calculated at checkout based on factors including:

Any available free shipping promotions will be clearly displayed on the website.

When tracking is available, a tracking number will be sent by email once your order has been dispatched.

Tracking information may take up to 48 hours to become active after shipment.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Delivery times may be affected by circumstances beyond our control, including but not limited to:

PullVerse is not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

We cannot guarantee that the shipment can be intercepted or redirected.
Additional shipping charges may apply if a package is returned and requires reshipment.

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Include:

We will work with the shipping carrier to investigate and help resolve the matter as quickly as possible.

If a package is returned to PullVerse because it was refused, unclaimed, or addressed incorrectly, we will contact you to arrange reshipment.

Additional shipping fees may apply.

Products purchased as pre-orders will ship on or shortly after the estimated release date shown on the product page.

If your order contains both pre-order and in-stock items, we may ship them together unless otherwise stated.

If you have any questions regarding the status of your shipment, please contact our customer support team.

Email: contact@PullVerse.shop

Phone: +1 (479) 345-1674

We appreciate your trust in PullVerse and are committed to delivering your collectibles safely and efficiently.