Refund policy

At PullVerse, customer satisfaction is our priority. We want you to enjoy your collectible purchases and receive your products in excellent condition.

This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested.

1. Return Eligibility

We accept return requests for eligible items within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in the same condition as received.

  • Products must include original packaging, seals, accessories, and included materials.

  • The customer must provide proof of purchase.

  • The return request must be approved by PullVerse before the item is shipped back.

Items returned without prior approval may not be accepted.

2. Trading Cards and Collectible Products

Due to the collectible nature of trading card products, certain items may have specific return restrictions.

Opened products, including but not limited to:

  • Opened booster packs

  • Opened booster boxes

  • Opened collection boxes

  • Opened sealed products

  • Used collectible items

may not be eligible for return unless the product is defective or arrived damaged.

The condition of collectible items is important, and returns may be refused if products show signs of opening, tampering, or use.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

  • Any relevant details about the shipment

We will review your request and provide an appropriate solution, which may include:

  • Replacement of the item

  • Store credit

  • Refund

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Refunds typically appear within several business days after processing.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was received damaged.

  • The wrong product was shipped.

  • The return was caused by an error from PullVerse.

We recommend using a tracked shipping service for returned items.

PullVerse is not responsible for items lost during return shipping.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Opened sealed trading card products

  • Products damaged by customer handling

  • Items without original packaging

  • Gift cards

  • Clearance or final sale items

  • Digital products (if applicable)

7. Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders that have already been processed, packed, or shipped cannot be canceled.

Pre-orders may be subject to specific cancellation conditions outlined in our Pre-Order Policy.

8. Exchanges

We currently handle exchanges on a case-by-case basis depending on product availability.

If you would like to request an exchange, contact our support team before returning the item.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address

  • Missing delivery information

  • Failure to collect the package

additional shipping fees may apply for reshipment.

10. Fraud Prevention

PullVerse reserves the right to refuse returns or refunds where there is evidence of:

  • Fraudulent activity

  • Product tampering

  • Abuse of the return policy

  • False claims

11. Contact Us

For any return or refund requests, please contact our customer support team:

PullVerse

Email: contact@PullVerse.shop

Phone: +1 (479) 345-1674

Address:
55 Villeneuve Street
Murmungee, VIC 3747
Australia

We appreciate your business and are committed to providing a fair and reliable shopping experience.